My road was plowed and I was able to drive down my road to go to work. I don’t understand why your driver didn’t drive down my street.

As stated earlier, our drivers have been empowered to make decisions regarding the safe operation of their vehicle. Our vehicles are much larger and heavier than a passenger vehicle and do not handle in the same manner. One of our normal full size collection trucks can weigh over 40,000 pounds when empty and over 70,000 pounds when fully loaded. In comparison, the average passenger vehicle weighs about 4,000 pounds.